******A MUST READ******
Here ya go...We’re sending you this email to help clarify some of the communications Young Living has shared with you lately. There is a lot happening, and some of the information has been lost in translation or was poorly communicated to begin with. We’re sorry for the inconvenience and extra work this caused each of you and your teams. We know how hard you work, and how frustrating it is when the information we provide is unclear.
The information below supersedes any previous communications you have received. Please use these details as you communicate with your teams. This information CAN be shared with your teams.
· O.I.L. Promotion—o As of 4:00 p.m. MT on 02.02.15, we are NOT out of stock on any of the O.I.L. products except Thieves Cleaner (item no. 3743). We have more Thieves Cleaner (LOTS more) arriving today or tomorrow, and hope to have this turned back on within a few days. The other products—various NingXia Red
products, Nitro, Hard Lozenges, Thieves Mouthwash, AromaBright Toothpaste, Lip Balm Trio, and Inner Defense—are in stock and available for purchase in the US.
o There are some posts circulating that there might be additional products that will qualify for the O.I.L. promotion (Thieves Spray 3 pack, Thieves Dentarome Ultra Toothpaste, Life 5, Thieves Waterless Hand Purifier 3 pack, and Thieves Dentarome Plus Toothpaste). This information is NOT accurate. The only products that qualify for the O.I.L. promotion are those listed on the website (youngliving.com/en_US/oil). We reserve the right to add or remove products at our discretion, but only the eight products mentioned currently qualify.
o This is a U.S.-only promotion. Canada, Mexico, and any other market are not participating, and products from those markets do not count toward the qualifications.
· Premium Starter Kits & Diffusers—
o Sustained strikes at all of the largest ports on the West Coast have brought shipping operations to a near standstill and are affecting companies trying to import products, including Young Living. We have significant diffuser inventory tied up at the ports, but no way to access it.
o To help keep Premium Starter Kits in stock, we are adding a new diffuser—the Dewdrop—to the Premium Starter Kit lineup. Effective immediately, all Premium Starter Kits (4672) will ship with either a Rose or a Dewdrop diffuser. We have no way to guarantee which version new members will receive, due to the difficulty in keeping each in stock. Other measures are being put in place to help us adapt to this challenge, but for the foreseeable future we will be shipping both diffusers interchangeably.
o We regret the information that was shared last Friday, implying the launch of the Dewdrop. This created a lot of excitement, and many Premium Starter Kits were sold featuring the new diffuser. We will be honoring any enrolling orders placed on Sunday (02.01.15) or today (02.02.15) to ensure they ship with the Dewdrop diffuser. After today, however, Premium Starter Kit orders will ship with whichever of the two diffusers is available at the time the order is placed.
o We strongly encourage you and your teams not to run Premium Starter Kit promotions that highlight just one diffuser, since we cannot guarantee which they’ll receive.